What to expect when you work with us
Clear, plain-English service agreements and expectations for new residential and commercial clients — so there are no surprises, ever.
This page outlines our standard service agreements and the expectations we hold ourselves to. It is not a binding legal contract — your signed agreement for a specific project is what governs your service. We share this publicly so every new residential and commercial client knows exactly how we operate.
Residential Service Agreements
Our residential agreements keep your projects on a predictable schedule with priority routing and clear communication.
- A signed service agreement locks in your scheduled flight date and pricing for the term of the contract.
- We provide all labor, equipment, and licensed pilots. Specialty add-ons (thermal, mapping) are quoted in advance.
- You'll receive a pre-flight notification before each flight and a delivery update when the media or report is ready.
- Pilots capture before and after imagery on request, and any service concerns are addressed within one business day.
Commercial Service Agreements
Commercial and multi-site agreements are built for project managers who need reliability and documentation.
- Agreements cover every location under a single master contract with per-site pricing and a dedicated account manager.
- We maintain certificates of insurance (COI) and can add your project as additional insured — request through your account manager.
- Post-flight reporting is provided for every flight, including timestamps, scope completed, and any recommended follow-up.
- Recurring inspection plans include priority scheduling, detailed reports, and multi-site coverage with documented delivery.
Our Commitment to You
What you should expect from every Pollard Aerial Services flight, residential or commercial.
- We fly on the scheduled day within the communicated window. If weather forces a change, we notify you the same morning.
- All pilots are FAA Part 107 certified, insured, and experienced. Equipment is inspected before every flight.
- Your property and privacy are respected — we capture only what is needed and deliver your data securely.
- If a flight doesn't meet our standard, let us know within 48 hours and we'll return to make it right at no charge.
Scheduling & Flights
How we set schedules, handle weather, and keep you informed.
- Flight frequency is defined in your agreement: one-time, monthly, quarterly, or custom.
- Severe weather may shift a flight by a day. Flights are rescheduled when wind, rain, or visibility would compromise safety or quality.
- Rush and rapid-response flights are available on request — call us and we will do our best to get a pilot in the air quickly.
- Reschedule requests should be made at least 24 hours in advance through the customer portal or by phone.
Billing & Payments
Straightforward, predictable billing for every agreement type.
- One-time projects are billed upon delivery. Recurring service plans are billed monthly.
- Commercial accounts are invoiced monthly with net-15 terms. Online payment is available through the customer portal.
- Quotes are always free. Once you approve a scope, pricing is fixed unless the agreed scope changes.
- A late fee may apply to invoices past 30 days. Reach out proactively if you need to arrange payment — we're happy to work with you.
Changes, Pauses & Cancellation
Flexibility for life's changes, with a simple, fair policy.
- You can pause a recurring agreement with at least 3 days' notice — no penalty, flights resume when you're ready.
- One-time projects can be rescheduled with 24 hours' notice at no charge.
- Recurring agreements may be cancelled with 30 days' written notice. Services already rendered are billed at the agreed rate.
- Any change to site access, contacts, or project scope — let us know so we can update your file and keep your pilot informed.
Your signed agreement governs
This page is a general guide. Pricing, scope, flight frequency, and terms specific to your project are defined in the agreement you sign. For questions about an existing agreement, contact us — we're happy to walk through it.
Ready to set up service?
Request a free quote and we'll prepare an agreement tailored to your project and goals.